Support & FAQ

We are dedicated to helping you build a highly efficient, distraction-free, and privacy-first study routine. Whether you are having trouble setting up your local AI fallback model, importing documents, or have questions about how we handle data on your device, this page contains the answers you need.

1. Frequently Asked Questions

Q: What is StudyScroll?

StudyScroll is an iOS application designed to help you study more effectively by transforming standard documents, lecture recordings, and slide decks into familiar, interactive social media feeds (like a Front Page or a Timeline feed). Instead of endlessly scrolling through distractions, you can scroll through your coursework, complete active-recall flashcards, and interact with an AI study assistant.

Q: How does on-device AI processing work?

By default, StudyScroll operates 100% offline and processes your notes and media directly on your iPhone. The app utilizes Apple Intelligence or a local open-source fallback AI model. Since default operations are run locally on your physical device, your research, textbooks, lecture recordings, and chat prompts are never transmitted, shared, or uploaded.

Q: What is StudyScroll Pro?

StudyScroll Pro is a premium upgrade available as Monthly, Yearly, or Lifetime subscription options. Upgrading to Pro unlocks the Model Selection hub, allowing you to configure custom cloud providers and download custom local GGUF models directly to your device.

Q: How do I use cloud AI models with Bring Your Own Key (BYOK)?

Under Settings → Intelligence → Model Selection, you can configure connections to Google Gemini, OpenAI, Claude, DeepSeek, or any OpenAI-compatible custom endpoint. Once configured, you can select these models as your active assistant brain. To protect your privacy, API keys are stored securely in the iOS Keychain, and all requests are made directly from your device to the provider endpoint without routing through any developer-owned servers.

Q: Do I need to pay for cloud AI models separately?

Yes. Because StudyScroll Pro operates on a Bring Your Own Key (BYOK) model, you must provide your own API credentials to connect to cloud services like GPT-4, Claude, or DeepSeek. Any usage costs incurred are billed directly to your own account by the respective AI provider. StudyScroll Pro does not include API keys or credits. Local on-device models remain completely free to run offline without any key.

Q: Can I download custom GGUF models?

Yes! With StudyScroll Pro, you can paste any direct GGUF model download URL (such as from Hugging Face). The app will validate the URL, check for sufficient disk space, and download the model to run 100% offline on your device, with progress tracking and automatic resume support.

Q: What file formats are supported for ingestion?

You can import and process a wide variety of formats, including:

• Documents: PDF format textbooks, papers, slides, and files.
• Audio Recordings: Voice notes, lecture audio, or meeting recordings.
• Video Lectures: Imported video files containing educational material.
• Decks: Standard flashcard sets (.apkg).

Q: How do I delete my data from StudyScroll?

Your privacy is absolute. Because all of your files, study databases, and AI logs are stored locally within the application's secure sandbox on your iPhone, we do not have access to them. To permanently delete all of your study data, databases, and configuration settings, simply delete/uninstall the StudyScroll application from your iOS device. Please note that this action is immediate and completely irreversible.

Q: The offline fallback model download failed. How do I fix it?

If you choose to use the offline fallback model (required if Apple Intelligence is unavailable or unsupported on your device), the app will perform a standard one-time HTTP GET request to download the open-source AI model directly from HuggingFace (huggingface.co). This is a static, one-way file download and does not transmit, share, or upload any user data, study material, credentials, chat prompts, or telemetry. If the download stalls or fails, please ensure you have a stable Wi-Fi connection and sufficient storage space, then restart the app to resume the download.

2. Contact Us

If you cannot find the answer to your question in our FAQ, or if you would like to report a bug or request a feature, please reach out to us. We will get back to you as soon as possible.

In-App Support: Support options, feedback forms, and bug reporting tools are also accessible directly inside the StudyScroll iOS application by navigating to Settings → Support.

Email Support: [email protected]

When sending an email, please include the following details so we can assist you faster:

• Your iOS device model (e.g., iPhone 15 Pro)
• Your current iOS version
• A detailed description of the issue or feature request
• Screenshots or recordings of the issue (if applicable)